ReWonder Terms & Conditions
It is hereby agreed as follows:
In our Terms & Conditions, the expressions below shall have the following meanings:-
The words we, us, our or website mean ReWonder Ltd.
The words you, your and yours refer to you as Client who consents to receive our Treatments.
Jointly termed as the “Parties”
Business Hours: means between the hours of 10.00 a.m. and 5.30 p.m. UK time excluding Sundays, Bank Holidays and Public Holidays.
Cancellation Fees: Should you not be able to keep an appointment, please provide us with at least 24 business hours prior notice. Cancelled or missed appointments with less than 24 Business Hours prior notice are charged at £50.00.
Consultation Fees: means the fees payable in advance for a face to face meeting with our Practitioner, for assessment and advice on your elected Treatment.
Fees: means fees payable including but not limited to Consultation Fees, Treatment Fees, and Cancellation Fees, as published from time to time and agreed between you and us at the time of us providing the Treatment. Our Fees are non-refundable.
Patient informed consent form: Prior to any treatment(s) which you elect to receive, we will provide you information regarding alternative therapies, the risk and your options. We will not undertake any treatment prior to you having fully understood the information and having your concerns answered and with your consent.
Patient medical history: To provide you with a safe outcome for every treatment, we require to assess your medical history. You must answer all questions honestly and accurately. You should provide us with any other information which you feel is relevant such that we can provide you with comprehensive advice, treatment, and care.
Post treatment after-care information: In order to ensure a successful outcome, virtually eliminate any potential complications and downtime, we provide you with after-care information. You should follow the advice to ensure a successful recovery and lasting results.
Practitioner: Medical healthcare professionals, including but not limited to Nurses, Doctors, and Dental Surgeons, who are registered with their respective United Kingdom governing bodies and in practice. All our practitioners are fully medically qualified and trained to perform non-surgical aesthetic treatments. Where the treatment is not of a medical nature our practitioners have appropriate training qualifications to undertake such treatments.
Treatment Fees: means fees payable in advance of receiving treatment or a course of treatments. Our treatment fees are non-refundable.
Treatments: means non-surgical aesthetics refinement and other procedures which we provide and you consent to receive.
2. Our undertaking for providing you with treatments
We ensure that every patient receives very comprehensive treatment and care provided by our Practitioners.
At all time we shall act professionally and ensure that we assess the risk of any treatment which we agree to provide, underpinned with the safety and well-being of our clients at every stage. We deploy and use the latest technology and products know to us and we practice safe and pioneering techniques. Our procedures and protocols are designed to minimise any risk and complications resulting in virtually zero downtime for our clients.
Continued professional development (CPD)
We pride ourselves on ensuring that all our Practitioners commit to continued professional development (CPD) to keep up with the latest developments and techniques in aesthetic refinement. To this extent, we have a program in place of education and subscription to professional bodies and societies.
Supplier and third parties
Each supplier or third party whom we interact with has been selected post professional engagement process and for the quality of their product or service that they offer. Resulting in an assurance to our clients that what we offer is of the highest quality and standard, and the reassurance that the treatment will reflect the quality and care throughout.
The right to say "No"
Our team of practitioners is committed to helping provide you with all the necessary information and advice you may need to make an informed decision about your treatment. We reserve the right to refuse treatment based on our professional assessment and judegment.
For successful treatment outcome, we require you to provide us with all relevant information, including patient medical history, personal information, and your consent by way of you signing the patient informed consent form(s), for us to undertake the treatment. To minimise the risk of any complication or post-treatment effects, and ensure long-lasting results, you are obliged to follow our post-treatment after-care information guidance. All of the information you provide to us, including the documents you sign and the supporting information documents which we provide to you constitute part of our Terms & Conditions. Should you have any concerns after your treatment, in the first instance please contact us. If you think your condition is serious please contact a doctor or visit the Accident and Emergency department of your nearest hospital.
Should you be dissatisfied after receiving treatment, you are obliged to contact us and discuss your concerns. We will work hard to address any justified concerns. Until we have had the opportunity to assess, answer and where possible make good your concerns, and you receive our written authorisation (not unreasonably withheld) you shall not make public your concerns or bring our clinic into disrepute, including directly or indirectly publishing your concerns on social media sites.
4. Indemnification and liability
Notwithstanding proven medical malpractice by us, you shall indemnify us and keep us indemnified against any claims and costs arising out of your actions or omissions or breach of any law regulation or intellectual property right. We are not liable you or any third party for any direct loss, indirect loss, consequential loss, loss of profit, revenue, or reputation howsoever arising suffered by you as a result of treatment. None of the clauses herein shall apply so as to restrict liability for death or personal injury resulting from our negligence.
5. Our fees
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
- Consultation and assessment
- Provision of information and advice
- Safe treatment with evidence based products
- Follow up appointments and aftercare advice and support as appropriate
The waiver by either party of a breach or default of any of the provisions of the Terms & Conditions by the other party shall not be construed as a waiver of any succeeding breach of the same or other provisions nor shall any delay or omission on the part of either party to exercise or avail itself of any right, power or privilege that it has or may have hereunder operate as a waiver of any breach or default by the other party.
Any notice request instruction or other documents to be given hereunder shall be delivered or sent by first class post, email (such email transmission notice to be confirmed by letter posted within 12 hours) to the registered address of ReWonder Ltd. Any such notice or other documents shall be deemed to have been served (if delivered) at the time of delivery and (if sent by post) upon the expiration of 96 hours after posting and (if sent by email) upon the expiration of 12 hours after dispatch.
8. Invalidity and severability
If any provision of our terms & conditions shall be found by a court or administrative body of competent jurisdiction to be invalid or unenforceable the invalidity or unenforceability of such provision shall not affect the other provisions and all provisions not affected by such invalidity or unenforceability shall remain in full force and effect. The parties jointly hereby agree to attempt to substitute for any invalid or unenforceable provision a valid or enforceable provision which achieves to the greatest extent possible the economic, legal and commercial objectives of the invalid or unenforceable provision.
We in our sole discretion reserve the right to revise these terms and conditions from time-to-time. Such revised terms and conditions will come into force on the day they are published and with immediate effect. You should regularly check to ensure you are familiar with our current various policies.
10. Entire terms & conditions
These terms & conditions shall constitute the entire understanding between the parties in relation to our business engagement. Neither party has relied on any representation made by the other party unless such representation is expressly included herein.
Nothing in these terms & conditions shall relieve either party of liability for fraudulent misrepresentations and neither party shall be entitled to any remedy for either any negligent or innocent misrepresentation except to the extent (if any) that a court, arbitrator or expert appointed may allow reliance on the same as being fair and reasonable.
These terms & conditions, privacy and data protection policy and our web site terms & conditions shall be governed by and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the courts of England and Wales.